Erica Strange (Erin Karpluk) – the protagonist in the series. She is thirty-two, single, Jewish, and well-educated. However, she is an underachiever who has recently been fired from a mindless customer service job because she is overqualified. She is convinced poor choices made in her past have made her life a failure and seeks Dr. Tom's help to undo many of her mistakes. As the series progresses, she gains confidence in herself and her choices, dates and finds love, and gets promoted to junior editor at a publishing house, which she eventually gets fired from in the penultimate episode of the second season. She has a master's degree in English literature.